At Westlock Family Dental, we aim to provide clear information on costs, insurance coverage, and payment expectations before treatment begins. Understanding the financial side of your dental care is an important part of making informed decisions, and our team is happy to answer questions at any point.
Westlock Family Dental follows the Alberta Provincial Dental Fee Guide. We also accept the Canadian Dental Care Plan (CDCP).
Where permitted by your plan, Westlock Family Dental offers direct billing to your insurance provider. This means we submit your claim electronically on your behalf following your appointment. Direct billing availability depends on your specific insurance provider and plan.
Dental insurance coverage varies significantly between providers and individual plans. The services covered, the percentage of costs reimbursed, and any applicable annual maximums or waiting periods are determined by your plan — not by our clinic. We encourage patients to contact their insurance provider before their appointment to confirm coverage details and remaining annual benefits.
Any portion of treatment costs not covered by your insurance plan remains the responsibility of the patient and is due at the time of service. This may include amounts exceeding your annual maximum, services not covered under your plan, or any applicable deductibles. Our team will provide an estimate of expected costs before treatment proceeds; however, final reimbursement amounts are determined by your insurance provider and may vary.
For certain dental treatments, a predetermination may be submitted to your insurance provider upon request. A predetermination is an estimate of how your plan may respond to a proposed treatment and can help you better understand potential coverage before committing to care.
Processing times for predeterminations vary and may take anywhere from a few minutes to several weeks, depending on the provider, the specific plan, and the service being requested. Coverage decisions are made by the insurance provider and are subject to the terms of your individual plan.
Following treatment, we submit insurance claims electronically on your behalf where direct billing is permitted by your plan. Any portion not covered by insurance remains the patient’s responsibility and is due at the time of service.
Westlock Family Dental accepts the following forms of payment:
Please note that personal cheques are not accepted.
We welcome patients who do not have dental insurance coverage. Our team will provide a clear estimate of treatment costs before any care proceeds and is happy to answer questions about costs and payment options at any point during your visit.
When an appointment is scheduled at Westlock Family Dental, that time is set aside specifically for you. To allow our team to provide timely care to all patients, we ask that you provide adequate notice if you need to cancel or reschedule.
We require a minimum of 48 business hours notice to cancel or reschedule an appointment. This allows us to offer the time to another patient who may be waiting for care.
If an appointment is missed or cancelled without the required notice, a deposit of $50 may be required to book your next appointment.
A deposit of $50 is required to book any appointment or appointment block of two hours or longer.
We understand that circumstances can arise unexpectedly. If you need to cancel or reschedule, please contact our team as early as possible so we can do our best to accommodate you.
Yes. Westlock Family Dental follows the Alberta Provincial Dental Fee Guide for treatment pricing.
Yes. We accept the Canadian Dental Care Plan (CDCP). If you have questions about how your CDCP coverage applies to your treatment, our team is happy to assist.
Where permitted by your plan, yes. If direct billing is not available for your plan, payment will be collected at the time of service, and a receipt will be provided for you to submit to your insurer.
We recommend contacting your insurance provider directly before your appointment to confirm your coverage details, annual maximums, and any applicable waiting periods. Our team can provide an estimate of treatment costs to help you prepare.
Any amount not covered by your insurance plan is the responsibility of the patient and is due at the time of service. Our team will discuss expected out-of-pocket costs with you before treatment begins.
We ask for a minimum of 48 business hours notice to cancel or reschedule. If an appointment is missed or cancelled without sufficient notice, a $50 deposit may be required to book your next visit.
Our administrative team is happy to help answer questions about insurance submission, coverage, and payment options before or after your appointment.
